Cancellation and Refund Policy

At elbowcookwares.com, we strive to ensure your satisfaction with our products. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of orders and the process for obtaining refunds.

1. Order Cancellation

a) Cancellation by the Customer

If you wish to cancel your order, you may do so within 2 hours from the time of placing your order. Please contact us at support@elbowcookwares.com to request the cancellation.

b) Cancellation by Angloy

We reserve the right to cancel any order for reasons including but not limited to:

– Product unavailability

– Pricing errors

– Fraudulent activity

In the event of cancellation by us, you will receive a full refund to the original payment method.

 
 

3. Refund Policy

 

a) Eligibility for Refunds
You may be eligible for a refund if:

– The product is unopened and in its original condition.

– You contact us within [insert number of days] days of receiving the product.

b ) Refund Process
To initiate a refund:

Email us at support@elbowcookwares.com with your order number and the reason for the return.
Return the product to the address provided in the email.
Once we receive the product and verify its condition, we will process your refund within 7 business days.

c) Non-Refundable Items
Certain items may not be eligible for refunds, including:

  • Opened or used products

4 ) Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5 ) Contact Us

For any questions regarding cancellations or refunds, please contact us at: